Delivery

All Pit Stop Melbourne online orders are shipped out of Melbourne, Victoria using Australia Post, with a signature on delivery service. If you wish for your parcel to be left in a safe place, please include this in the notes section of your order. Please ensure you provide a suitable and safe delivery location to receive your order. The onus is on the customer to provide an address that is suitable and safe to receive parcels to. Once an item has been marked as delivered, we are no longer responsible for the safety and security of the parcel. We encourage customers to take advantage of the Parcel Locker service from Australia Post if you are concerned about the security of your delivery location.

Stock Availability In Store

All stock is available in our Melbourne store unless the item specifically states "online only" - these items are shipped out of our warehouse. Please allow 7-10 days for these to be dispatched. This time is in addition to the postage times.

Delivery Fees

Standard delivery is free for orders over $150* (Exclusions may apply to certain products). For orders under $150, standard delivery is $9.95. All express orders are $14.95. Your order will be sent with a unique identification number, which can be tracked at www.auspost.com.au

Pit Stop Melbourne will deduct a handling fee of $9.95 for any unclaimed and/or returned parcels.

Bulky and fragile items are not included in our free standard post promotion. These items are clearly marked. Standard delivery for these items is $14.95, $19.95 for express delivery.

If the product is out of stock we will notify you as soon as possible and find a suitable alternative for you.

When will my item be shipped?

Once your order has been dispatched, you will receive an email with a tracking number that you can track at www.auspost.com.au. If you haven't received your dispatch email, please check your junk folder.

We aim to dipatch within 48 hours of ordering. If you order on a weekday before 12pm we will try our best to dispatch same day, but this is not always possible. If you order on a weekend we will dispatch your order on Monday. We do not dispatch orders on public holidays.

Due to overwhelming in-store demand, we disable checkout during the week of the Melbourne F1® Grand Prix.

How long will it take to receive my order?

We dispatch all orders using Australia Post. Delivery times depend on your location. Please use this guide for an approximation on delivery time estimates.

When will my express post order arrive?

Unfortunately we do not offer an overnight delivery service. We dispatch all orders (including express post orders) using Australia Post. We do not offer any guarantees on delivery timeframes using Australia Post. Delivery times depend on your location. Please use this guide for an approximation on delivery time estimates. This guide is not a guarantee and we will not refund or compensate you if your item is delayed by Australia Post.

Do you offer a courier service?

We do not offer a courier service. However, you are most welcome to organise your own courier at your own expense. If you wish to do this, please choose Click and Collect at checkout and advise in the delivery notes that you wish to organise your own courier. We will email you once the order is packed ready to go and we can assist with printing labels to attach to your order.

Will you ship to a PO Box?

Yes! We use Australia Post to dispatch all our orders so we are definitely able to send to PO Boxes.

Will you ship to a parcel locker?

Yes! We use Australia Post to dispatch all our orders so we are definitely able to utilise the parcel locker service available from them. This is a free service offered by Australia Post. If you'd like more information about the service click here.

 

Click and Collect / Store Pickup

Do you offer Click and Collect/Store Pickup?

Yes! Click and Collect/Store pickup is available on all orders.

How Does Click and Collect work?

Please place your order as normal through our website and click "I would like to collect my order in store". You will receive an order confirmation email and then a "Ready to Collect" email once your order has been picked and is ready to collect. Please do not attempt to collect orders until you receive this "Ready to Collect" email.

When will my order be ready to collect?

After you complete your order you will receive an order confirmation email. This does not mean your order is ready to collect. Please  wait  until you receive a  "Ready to Collect" email . This gives us time to pick your order and make sure everything is ready before you attend to collect.

We endeavour to have orders ready for pickup within four hours of you ordering. Store pickup is available Monday-Sunday 10am-5pm. If you need your order urgently, please give us a call on (03) 7071 2547. For all pickup orders, government issued photo I.D. with a home address matching that of the order, will need to be produced. If someone else is picking up your order, please let us know. They will still need to produce government issued photo I.D. to confirm their identity and address.

Items marked "Click and Collect" only

Any order that contains an item marked  "Click and Collect only"  will  only be available for store pickup.  This includes if you have added something to your basket that could normally be posted. The entire order will need to be picked up from store.

 

International shipping

Duties/Customs

All items are shipped from Australia and may incur duty and other charges upon entering other countries.

Orders outside of Australia to international regions may incur additional customs charges upon arrival to destination. Any duty, clearance, tax or carrier charges must be borne by the recipient, and we will not accept liability for any such costs.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment. You agree that your Order is for personal, not commercial use.

New Zealand

Shipping to New Zealand costs $15.00. For. Please allow up to 14 days for your item to arrive after dispatch.

Asia

We currently ship to the following countries within Asia: China, Indonesia, Japan, Korea, Malaysia, Philippines, Singapore, Taiwan and Thailand.

Shipping costs $39.95. Please allow up to 14 days for your item to arrive after dispatch.

Rest of the World

Unfortunately we do not offer overseas shipping to anywhere else in the world.